Shipping Policy

Shipping is $8.00 for all orders under $60. Shipping is FREE for orders over $60 for everything on the site, with the exception of slabs. Contact us for a shipping quote if you wish to purchase a slab.

Please allow 2-3 business days for order processing, before your package is shipped. We ship orders out twice a week. Your order is shipping from the San Juan Islands (northwest corner of the continental US). The wood travels first by car, then by ferry, then by air. It's had an adventure by the time it gets to your door!

 


Domestic US Shipping

We ship most orders by USPS Priority Mail. Once shipped, they deliver in 2-3 business days for most US locations. This provides you with the benefits of:

    • Quick delivery
    • Tracking number for every package
    • Automatic insurance of up to $100  

Once an order is shipped, a confirmation email with the package's tracking number will be sent to the email address that was provided at checkout. 

For large orders, we often ship by UPS ground. Shipping carrier is at our discretion. 

 

International Shipping

We are happy to ship orders to our international customers.  We use the USPS system (United States Postal Service). The web site will offer you a customized shipping quote during check-out. Usually, orders will arrive between 2-6 weeks depending on each country's customs regulations.

Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.

 

Lost / Stolen Packages

We are not responsible for lost or stolen items or anything that happens to a package once it is in the hands of the United States Postal Service. Fortunately, all our packages are tracked and insured, and we have very rarely had any issues. We will provide you with all of the information you need to follow up with a claim to the USPS if there should be damage or loss during shipment. 

Please be sure to ship to a secure location. Once USPS delivers a package to the delivery address, even if it is left on your front porch, they consider it delivered.